Connecting Administrators, Customers and Application Access and Functionality
Enabling single sign-on for customers with their specific credentials, allows the customer to easily gain access to other products through passive authentication/authorization if the customer has those networks as part of their linear subscription and a mutual agreement is in place between the network and the customer.
As a member of a centralized UX team, I worked directly with the Project Management and Development team to ensure a complete and efficient single sign-on end to end experience. In this project, I generated many design iterations, usability internal cognitive walkthroughs as well as remote evaluations with customers. In addition, I introduced usability testing and key metrics into the Early Adopter Program to ensure they could act as early net promoters as well as identify additional security processes and employee lifecycle management needs.