Carrie Dugan
Design Research |


Professional Profile

I specialize in research specifically targeted to support the strategic design and development of products, services, and programs. I specialize in connecting ideas with data to improve impact.


Areas of Design Research Practice

  • Data-driven research
  • Formative and Summative Research Methods: Contextual Inquiry, field studies, lab and remote evaluations, Task and Work Flow Analysis, Card Sorting, Affinity Diagramming, Heuristic Reviews, Cognitive Walkthroughs, Competitive Analysis
  • Transforming user requirements to design through information workflows, interactions or navigational patterns, prototyping and best practices

Areas of Interaction Design Practice

  • Scenario-driven design
  • Lean Design Thinking Methodology
  • User guidelines, patterns, and user-centered design principles
  • Informational and Behavioral flows
  • Conceptual Prototyping to communicate design strategies
  • UX Project Management and Practice Leadership

Areas of Technical Practice

  • Usability evaluation tools: Morae,
  • Adobe Creative Suite, Axure, Sketch, InVision, Principle, Marvel
  • Familiarity with HTML/CSS, JavaScript and JQuery

Companies and Domains

  • Companies: Microsoft, HP, Vertafore, F5 Networks, Washington Mutual
  • Domains: IoT, Cloud, mobile, software-as-a-service (SaaS), Back-end Platforms (PaaS)
  • Industries: Software development, airlines, entertainment, education, personal and health insurance, secure collaboration and communication, banking, non-profit