User eXPerience
I work at the intersection of people, technology, data, and complex systems, helping organizations turn difficult challenges into experiences people can understand, navigate, and act on.
DESIGN
SYSTEMS
STRATEGY
RESEARCH
selected work
Complex systems made human.
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HP Virtual Private Cloud
Turning fragmented infrastructure, distributed data, and interconnected systems into a coherent product experience.
UX Strategy · Research · Product Design · Global UX Leadership
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Turning water and field data into clear, actionable information for people in the field.
Research · Information Design · Product Strategy · Data-Rich UX
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Genentech Case Study
Using research to uncover customer needs, behaviors, and unmet opportunities within regulated and high-stakes environments.Customer Research · Mixed Methods · Journey Mapping · Product Strategy · Product Design · Leadership · Continuous Improvement · Emerging Technologies
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M&T Bank Case Study
Designing experiences across the people, processes, technology, and services that make complex systems work.Service Design · Field Research · Systems Thinking · Experience Strategy